Refund policy
5. Withdrawal from the purchase contract
5.1. The Buyer acknowledges that under Section 1837 of the Civil Code, it is not possible to withdraw from the purchase contract for the supply of goods regulated by the buyer or for him, from the purchase contract for the delivery of goods that were irreversibly mixed with another goods, from the purchase contract for the supply of goods in a concluded packaging, which the consumer removed from the packaging and for hygienic reasons cannot be returned.
5.2. Unless it is the case referred to in Art.5.1In accordance with the provisions of Section 1829 (1) of the Civil Code, the Buyer has the right to withdraw from the Purchase Agreement within fourteen (14) days of receipt of the goods. The withdrawal from the Purchase Agreement must be sent to the Seller within the deadline specified in the previous sentence. The goods must be returned to the seller undamaged, unused and in the original packaging.For withdrawal from the purchase contract, the buyer can use the sample form provided by the seller, which is annexed to the Terms and Conditions. Withdrawal from the Purchase Agreement may be sent by the buyer, inter alia, to the Towee delivery address, Nám.5 May 411, Hradec Králové 50002 or to the e -mail of the seller info@towee.cz.
5.3. In case of withdrawal from the purchase contract pursuant to Art.5.2The Terms and Conditions are canceled from the beginning. The goods must be returned to the seller within fourteen (14) days of withdrawal from the contract to the seller. If the buyer withdraws from the purchase contract, the buyer shall bear the costs associated with the return of the goods to the seller.
5.4. In the event of withdrawal pursuant to Article 5.2 of the Terms and Conditions, the Seller shall return the funds received from the Buyer within fourteen (14) days of withdrawal from the purchase contract by the buyer by cashless to the buyer's account. The Seller is also entitled to return the fulfillment provided to the Buyer already when returning the goods by the Buyer or in any other way, if the Buyer agrees and does not incur additional costs to the Buyer. If the buyer withdraws from the purchase contract, the seller is not obliged to return the funds received to the Buyer before the buyer returns the goods or proves that he sent the goods to the seller no later than 14 days.
5.5. The Seller is entitled to unilaterally set off the claim for the reimbursement of damage incurred on the returned goods against the buyer's claim for the purchase price. The Seller is obliged to inform the Buyer about any damages.
5.6. In cases where the buyer has the right to withdraw from the purchase contract in accordance with Section 1829 (1) of the Civil Code, the seller is also entitled to withdraw from the purchase contract at any time until the buyer is taken over by the Buyer. In this case, the seller shall return the purchase price to the buyer without undue delay, by cashless to the account specified by the buyer.
5.7. If a gift is provided to the Buyer together with the goods, the gift contract between the seller and the buyer is concluded with the termination condition that if the withdrawal from the Purchase Agreement is withdrawn, the gift contract is lost on such a gift of effect and the buyer is obliged to return with the seller and return gift provided.